Cancellation & Return Policy

1. Order Cancellation

You can cancel your order anytime before it has been dispatched from our warehouse. Once the order is shipped, cancellation requests cannot be accepted directly, but you may choose to return the items upon delivery subject to our return guidelines.

To request a cancellation, please contact our support team immediately via WhatsApp or email with your Order ID.

2. Returns & Replacements Window

We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, you are eligible for a return or replacement within 48 hours of delivery.

• Products must be unused, unwashed, and in their original packaging with all tags intact.
• Customized or bulk-ordered items specifically manufactured as per client requirements cannot be returned unless found defective upon delivery.

3. Refund Process

Once your returned item is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed back to your original payment method (UPI, Bank Account, or Credit/Debit Card) within 5-7 business days.
• Shipping charges (if any paid during purchase) are non-refundable.

4. Damaged or Defective Items

If your package arrives damaged, please share an unboxing video or clear photos of the damaged product and outer packaging within 48 hours of delivery to info@woodscricket.com or via WhatsApp, so we can expedite a replacement for you.

5. Contact Us for Support

If you have any questions regarding cancellations, returns, or refunds, feel free to reach out:

Woods Cricket Headquarters:
SCO-286, First Floor, Sector-35D, Chandigarh
Email: info@woodscricket.com / calvinandbeaver@gmail.com
Phone / WhatsApp: (+91) 86999 05433